Email Support Executive - International Correspondence

Durus Industries Pvt. Ltd

Multiple Cities, Pakistan

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Posted May 08, 2024 399 views Report Job

You will be responsible for managing and facilitating our communications with international clients. This role is crucial in maintaining the company’s global image and ensuring effective and efficient customer interactions.

Key Responsibilities:

Draft, edit, and send correspondence to international clients.
Maintain a professional and responsive relationship with clients via email.
Manage multiple email interactions with attention to detail and accuracy.
Prepare and review email reports to ensure compliance with company standards.
Coordinate with various departments to gather information and resolve issues pertaining to customer inquiries.
Use MS Office tools to organize data and prepare communications.
Ensure all communications are kept confidential and secure.

Required Skills and Qualifications:

Bachelor’s degree in Communications, International Relations, Business Administration, or a related field.
At least 7-8 years of relevant experience in customer service or client relations, preferably in an international setting.
Exceptional proficiency in English, both in writing and speaking.
Advanced skills in Microsoft Office (Word, Excel, Outlook).
Strong organizational and time management skills.
Ability to multitask and manage various projects simultaneously in a fast-paced environment.
Experience in the sports industry is highly desirable.

Preferred Qualifications:

Additional language skills are a plus.
Proven track record of improving customer communication strategies.
Experience with CRM software.

Skills

Correspondence Executive Correspondence Written Correspondence Correspondence Managament Client Correspondence International Client Dealing Client Followup Email Strategies Presentation Skills Verbal and Written Communication Skills Email Clients Email Campaign Handling Email Writing Skills MS Excel Fluent in English

Job Details

Industry:

Manufacturing

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Sialkot, Daska, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor’s degree in English, Communications, International Relations, Business Administration, or a related field

Career Level:

Experienced Professional

Minimum Experience:

8 Years (Candidates must have a minimum of 7-8 years of customer service or client relations experience, preferably in the sports industry. This should include substantial expertise in managing international communications and correspondence.)

Apply Before:

Jun 08, 2024

Posting Date:

May 08, 2024

Durus Industries Pvt. Ltd

Manufacturing · 101-200 employees - Daska, Sialkot

About Durus Industries Pvt Ltd and Subsidiaries Founded in 1904, Durus Industries Pvt Ltd is a distinguished leader in the manufacturing and export of high-quality sports goods. Based in Pakistan, we have cultivated a reputation for excellence over more than a century in business, specializing in a range of products from soccer balls to goalkeeper gloves. Our commitment to quality and innovation extends through our entire family of brands. Our Subsidiaries: Enduro Industries: Specializing in combat sports equipment, Enduro Industries offers everything from boxing gloves to MMA gear. Known for its durability and high performance, Enduro supports athletes in achieving their best in the ring or on the mat. Segura Industries: Focused on sportswear and activewear, Segura Industries integrates the latest in fabric technology and design to produce apparel that enhances athletic performance and comfort. Our sportswear is perfect for both rigorous athletic activities and casual, everyday wear. Sustainability and Innovation At Durus Industries, we pride ourselves on our state-of-the-art solar-powered manufacturing facilities. This significant investment in green technology underscores our commitment to sustainable practices across our operations and minimizes our environmental impact while maintaining the highest standards of production. Our Culture As a family-owned enterprise, we value the close-knit atmosphere that has been a pillar of our longevity and success. We believe in nurturing a culture that fosters collaboration, innovation, and continuous learning. Our employees are our greatest asset, and we invest in their professional development and well-being. Join Our Team We are seeking passionate, skilled individuals who are excited about making a difference in the sports industry. Whether you are interested in product design, customer relations, or operations management, Durus Industries offers a dynamic work environment where you can build a rewarding career. We offer competitive salaries, comprehensive benefits, and opportunities for advancement within Durus Industries and its subsidiaries. If you share our commitment to excellence, sustainability, and innovation, explore our open positions and consider joining our team. Be part of a legacy that shapes the future of sports around the globe. Join Durus Industries Pvt Ltd and contribute to a world-class standard in sports manufacturing and innovation.