Posted Dec 01, 2014
Communication Skills: Expert in English
1. Written : By able to write succinctly and precisely
2. Verbal : fluent speaker with American ascent preferred , appropriate use of tenses l
3. Listening: Active listening skills to understand customer needs quickly and be able to summarize
Responsibilities
The job entails organizing and directing the daily activities concerned to the call centers operation (Email , IM , Phone). The supervisors monitor agents to calculate call center performance, and analyze reports. The duty also includes preparing and developing schedules to control adequate staffing levels. He or she has the responsibility to attend, follow up and resolve customer complaints and questions perfectly.
Skills
The most important skill required is the ability to inspire and support people to gain the trust. He or she should have the quality to build effective relationships with all levels of professionals and maintain them as well. The person should have the ability to be calm and composed under tight pressure even. The other skills required are good decision-making, IT, and communication skills.
Education and Qualifications
Bachelors degree or associates degree from an accredited institution from English medium schools. The other requirement is the candidate should have minimum of 3 years of working experience in call center service activities.
Job Details
Elite Office Staff SMC-Pvt Ltd
To carry on all or any of the business of establishing, developing, expanding, enhancing, managing and operating software house and to develop software to any other clients in the country or in any other part of the world.
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