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International Outbound Call Center Manager

The International Call Center Sales Manager leads a team of Outbound Call Center Sales Representatives at our call center to meet client's daily, weekly, monthly sales objectives. The goal will be achieved through proper coaching, development, motivation, goal setting and general direction provided by the Call Center Sales Manager. This position will report directly to the General Manager of the company.

Job description:

Primary Responsibilities include, but are not limited to:

Manage a team of Call Center Sales Representatives to deliver expected sales results by making outbound calls to establish lead lists and handle inbound calls
Understand, adhere to and promote the sales process.
Supervision and development of the Call Center Sales Team, including hiring, disciplinary actions, setting daily, weekly, and monthly sales goals, counseling and training, evaluating performance, and directing work assignments to ensure effective departmental operations.
Lead daily sales action planning meetings with individual Sales Representatives.
Continuously review and take appropriate action to improve or highlight representative statistics, including: outbound dials made, total sales and conversion rates
Review development needs of Call Center Sales Representatives and develop individual plans for improvement, growth and/or career progression.
Participate in daily staff meetings to communicate status of current projects
Provide guidance, counseling, coaching and/or disciplinary actions when needed for performance deficiencies and/or violations of company policies.
Identifying opportunities and present logical solutions for business and process or systems improvements.
Workforce management, including productivity, forecasting, analysis of shift patterns and their impact
Other projects and tasks as assigned.
email to *********

Skills

Job Requirements:
The Call Center Manager will possess:

Demonstrated ability to achieve sales goals through the management of individual performance objectives and accountabilities

3+ years of sales experience, preferably in an OB call center

2-3 years management experience, preferably in an OB call center environment

Must have the skills and abilities to identify developmental deficiencies and create plans to address the deficiencies

Strong communication, organization and leadership skills

Proven decision-making and problem-solving abilities

Strong presentation and facilitation skills with the ability to motivate and engage others

Strong planning, time management and organizational skills

Knowledge of call center softwares

Sales Skills

Sales Forecasting, Cold Calling, Writing Proposals, Closing, Selling Skills, Client Follow-up, Sales Promotion
Team Management

Hiring And Team Building, Team Motivation, Target Setting
Sales Tracking & Analysis

Sales Growth Analysis

Job Details

Industry:

Information Technology

Functional Area:

Telemarketing

Total Positions:

2 Posts

Job Shift:

Second Shift (Afternoon)

Job Type:

Full Time/Permanent

Department:

Call Center & BPO

Job Location:

Mohammad Ali Society, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Department Head

Minimum Experience:

2 Years

Apply Before:

Apr 27, 2015

Posting Date:

Apr 13, 2015

Expertek Cyber Solutions

Information Technology · 11-50 employees - Karachi

Company profile: The phenomenal pace of changes in communication technologies has led business groups to face competition from emerging e-markets that know no boundaries. As a result E-commerce has become a very vital mode of business. Addressing this need of cyber solutions became the driving force behind the creation of Expertek Cyber Solutions Inc. The company was incorporated in Illinois, USA with an offshore development office in Karachi Pakistan Expertek is one stop shop for your entire web and software needs like from developing E-Commerce solutions to designing highly interactive data-driven web portals. We also develop indigenous software solutions catering to our clients needs. The team at Expertek combines technology and creativity to build high impact web sites resulting in more hits from the target audience. We not only build solutions but rather build a functional solution that means more e-business. Expertek now, has also ventured into Business Process Outsourcing (BPO) with Call Center as its first service among range of other upcoming services.

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